Return Policy

Dream Swim Pools Return Policy

  1. Return Policy Overview

We at Dream Swim Pools are committed to providing our customers with high-quality products and exceptional customer service. As part of our commitment to maintaining the integrity of our products and ensuring customer satisfaction, we have established this Return Policy. This policy outlines the terms and conditions regarding returns for purchases made on www.dreamswimpools.com.

  1. Returns and Refunds

2.1 No Returns Policy: Dream Swim Pools operates under a strict "No Returns" policy. This means that we do not accept any returns or exchanges for products purchased from our online store.

  1. Exceptions

3.1 Defective or Damaged Items: In the event that you receive a defective or damaged item, please contact our Customer Service team at info@dreamswimpools.com. We will review the situation and may offer a replacement, exchange, or refund at our sole discretion.

  1. Contacting Customer Service

For inquiries related to defective or damaged items, as well as any other questions or concerns, please reach out to our Customer Service team via email at info@dreamswimpools.com.

  1. Final Discretion

Dream Swim Pools reserves the right to make exceptions to this policy on a case-by-case basis. We aim to provide the best possible experience for our customers and will assess situations that may warrant an exception to our "No Returns" policy.

  1. Policy Updates

This Return Policy may be updated from time to time without prior notice. The most current version of the policy will always be available on our website.

By making a purchase on www.dreamswimpools.com, you acknowledge and agree to abide by the terms and conditions outlined in this Return Policy.

Thank you for shopping with us!

Cancellation Policy / Fees for Swimming Pools & Heaters:

We do not accept returns on pool packages or heaters.  In case of missing or damaged items, we are happy to work with you to ensure you are 100% satisfied and are able to enjoy your new swimming pool.  Please contact us with any questions or concerns: info@dreamswimpools.com.

Layaway Cancellations (Pools):
All layaway orders are subject to a 30% restocking fee applied to the amount of the plan that has been paid to date.

Swimming Pool & Pool Heater Orders (Freight):
Swimming Pools are subject to a 3% restocking fee and $175 cancellation fee if it has been cancelled and not yet shipped. An order is considered shipped if it has been pulled, assembled on the pallet, shrink wrapped and awaiting pick up from the freight company.

Once an order has shipped from our warehouse, no cancellations are allowed. If delivery is refused, you will be responsible for all shipping cost to and from our warehouse plus 30% of the swimming pool cost.

 

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